ArchWell Health scales swag across 80+ care centers with Swag Pro
How a fast-growing senior primary care provider built swag into the way it opens centers, welcomes employees and recognizes teams
About ArchWell Health
ArchWell Health is a rapidly growing senior primary care provider operating dozens of centers across the United States. With 80+ locations open and plans to pass 100, its model relies on distributed teams and a strong internal culture across regions. That pace raised a particular question: how do you scale culture, recognition, and operational consistency across dozens of physical locations in a highly regulated healthcare environment where external gifting is limited?
A swag strategy built for internal programs
Unlike merch programs aimed at customers, ArchWell designed its swag strategy around employees, center launches, and internal stakeholders. In healthcare, compliance constraints make external gifting complex, so ArchWell leaned into swag as an internal engagement lever: employee apparel programs, internal campaigns across centers, and recognition and kudos initiatives. Staff across centers regularly receive and wear branded shirts, hats, and coats.
“As we open our centers and add new employees, we want to be able to really quickly send them all the things they need to get kickstarted,” says marketing specialist Ryan Barrett. With new centers opening often, swag had to become a scalable part of the growth strategy rather than one-off merchandise drops.
Watch Ryan’s video testimonial
More than a platform: a true service partner
For ArchWell Health, Swag Pro works as an extension of the team rather than a vendor. Instead of handling product sourcing and vendor coordination alone, Ryan works with his dedicated account manager, who turns the team’s ideas into product options. “If I request a new product, I’ll get five options in different brands and price points within 24-48 hours,” he explains.
Quick answers and personal problem solving keep multiple projects on track without long email threads or waiting on vendors. “The turnaround time for questions, concerns, or new items is always so quick and simple,” he says. “It’s strong customer service.”
Centralized inventory for large-scale internal distribution
As ArchWell expanded, ad hoc merch ordering became unsustainable. The organization needed warehousing, bulk ordering, and fast fulfillment to support many centers at once. Instead of scrambling per request, the team now orders in large batches, stores items centrally, and distributes across locations as needed.
“It’s really nice to have everything sitting in that warehouse ready to go,” Ryan says. With more centers launching and employees onboarding monthly, ArchWell relies on Swag Pro’s white-glove support to keep orders flowing, removing the operational burden from internal teams who do not have time to manage complex swag logistics.
Swag as internal infrastructure
By repositioning swag as internal infrastructure, ArchWell Health built a reliable system that matches its growth pace, center after center, launch after launch.
- Apparel, campaigns and recognition for staff across 80+ centers
- Five product options in 24 to 48 hours from a dedicated account manager
- Bulk orders stored centrally and distributed as centers open
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Swag Pro makes sourcing, managing, and distributing swag incredibly easy.