Canceling an order:
If you need to cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990. You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process.
Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.
Changing an order:
If you have already completed an order and want to add or remove item(s) from the order, change shipping methods, or change the billing or shipping information you will need to cancel the initial order and place a new order. No changes can be made to existing orders. To cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990. You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process. After your order has been canceled by our customer service department you can place a new order on-line with the changes.
Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.
